Privacy & Security

Privacy Policy

Your privacy and data security are fundamental to our service. Learn how we protect and handle your information.

Last updated: December 2024

Privacy at a Glance

What We Collect

Account information, trading preferences, and usage analytics to provide our Solana trending bot service.

How We Protect

Enterprise-grade encryption, secure data centers, and strict access controls protect your information.

Your Rights

Full control over your data including access, correction, deletion, and portability rights.

Introduction

SolanaTrendingBot.com ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Solana trending bot service, website, and related applications (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Service.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when using our Solana trending bot service:

  • Account registration information (email address, username, password)
  • Profile information (display name, preferences, notification settings)
  • Payment information (processed securely through third-party payment processors)
  • Communication data (support tickets, feedback, correspondence)
  • Wallet addresses (for Solana trading integration, stored securely)

Usage and Analytics Data

We automatically collect certain information about your use of our Service:

  • Device information (IP address, browser type, operating system)
  • Usage patterns (features used, time spent, click patterns)
  • Trading preferences and alert configurations
  • Performance metrics and error logs
  • Cookies and similar tracking technologies

Blockchain Data

As a Solana trending bot service, we collect and analyze publicly available blockchain data including transaction patterns, token movements, and market trends. This data is used to provide our core trending analysis service.

How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: Deliver our Solana trending bot functionality, alerts, and analytics
  • Account Management: Create and maintain your account, process payments, and provide customer support
  • Personalization: Customize your experience and provide relevant trending token recommendations
  • Communication: Send service updates, security alerts, and marketing communications (with consent)
  • Improvement: Analyze usage patterns to enhance our Service and develop new features
  • Security: Detect and prevent fraud, abuse, and security threats
  • Compliance: Meet legal obligations and enforce our Terms of Service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our Service:

  • Cloud hosting and infrastructure providers
  • Payment processing services
  • Analytics and monitoring tools
  • Customer support platforms
  • Email and communication services

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict authentication and authorization controls limit data access
  • Infrastructure: Secure cloud infrastructure with regular security audits
  • Monitoring: 24/7 security monitoring and incident response procedures
  • Employee Training: Regular security training for all team members
  • Data Minimization: We collect and retain only necessary information

Important: While we implement robust security measures, no system is 100% secure. We encourage users to use strong passwords and enable two-factor authentication.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@solanatrendingbot.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic Service functionality
  • Analytics Cookies: Help us understand how you use our Service
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.

International Data Transfers

Our Service operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses for EU data transfers
  • Adequacy decisions where applicable
  • Equivalent privacy protections in all jurisdictions

Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@solanatrendingbot.com
  • Address: SolanaTrendingBot Privacy Team
  • Response Time: We aim to respond within 48 hours